Warranty

All windows we install are covered by a fully transferable,

Lifetime Manufacturer Warranty

The warranty covers against defects in material, as specified under this Warranty, occurring as a direct result of the manufacturing process, for the following product parts and components, under normal use and service.

Warranty includes: Frames, Glass, Operators, Handles, Locks. Parts and labour are included.

Transferable warranty: Fully transferable warranty to the next property owner under the same original terms.

Warranty does not include:

A) Glass breakages, damage of window during installation, faulty workmanship during installation.

B) Any damage caused by settlement of building, failure of structure (including foundation or walls), fire, wind, lightning and other acts of God, intentional acts, or unreasonable use, accidental damage and negligence, improper care, normal weathering or exposure to harmful chemicals or vapors, may over time result in minor discolouration.

Replacement Parts or Repair:

On Star Windows & Doors reserves the right to discontinue or change any window as currently manufactured. If On Star Windows & Doors determines to make a replacement under the terms of this warranty and an exact replacement part is unavailable, On Star Windows & Doors reserves the right to substitute a part of equal at its sole option.

Maintenance & Cleaning

The surfaces of the On Star Windows & Doors will over time collect a layer of surface dust. Normal dusting with a damp cloth will remove this accumulation of surface dust. If you wish to do a more thorough cleaning of the windows, the following procedure should be followed.

Vinyl – a mild solution of household liquid cleaner such as dishwashing detergent may be used for stubborn stains, cleaner such as Fantastic or VIM may be used. Caution: do no use harsh abrasive on vinyl.